Our Promise

CGC operate under 3 main principals:

1. Provide a quality service
2. Understand the needs of our clients
3. Maintain a friendly and personal relationship with our clints

How do we do this?

• We provide a quality service by having experienced Team Leaders who can carry out all the required tasks, thus ensuring the best possible service to our clients.
• We display a maintenance schedule as a quality control procedure. This schedule provides the dates of our visits and also provides an opportunity for the client to provide feedback on particular issues. In addition inspections are carried out reguarly to ensure the high standards are maintained as well as a good relationship.

Our Services

Cleaning and gardening Contracts Ltd offer several services:

1. Comunal Area Cleaning & Maintenance
2. Grounds Maintenance
3. Office Cleaning
4. Window Cleaning

Garden & General Maintenance Specification

• Cut & edge lawn during growing season.
• Flower beds to be turned reguarly and kept weed free.
• Shrubbery to be pruned during the correct time of the season.
• Shrubbery will be pruned to prevent overhanging paved areas, windows, patios & parking areas.
• Apply weed & moss killer reuarly.
• Sweep paved areas including car parks.
• All refuse collection areas to be kept thouroughly clean & disinfected.

Cleaning Specification

• All carpeted areas (edge & corners included) to be vacuumed cleaned each visit.
• All hard surface vinyl floors to be swept & moped.
• Stair nosing to be cleaned & polished.
• Balustrades to be dusted and or damp wiped
• All brass finished to be polished.
• Surface clean all skirting & walls as required.
• Check & replace blown light bulbs internally & externally
• Clean light bulb housing.
• Lighting timersto be adjusted as per the seasons.
• Removal of junk mail & old free newspapers.
• Air fresheners to be used.
• Porch areas to be cleaned.
• Entrance glazing to be cleaned.
• Clean lift areas internally including mirrors and stainless/brushed steel finishes.
• Attendance sheets to be comleted & Maintenance Schedule Comment's to be acted upon or reported to the office.

Window Cleaning Specification

• Residential window cleaning carried out using the pure water fed pole system.
• The traditional method is also used when cleaning windows to the new regulated height for Health & Safety rules.
• We can, if required, carry out window cleaning via powered access equipment or abseil as our staff are both trained and certified.

Operational Supervision & Management

• The strongest tool to achieve quality service & customer satisfaction is to develop a team of dedicated managers to carry out specific tasks relating to the execution of our work.
• Our staff, all included, are our best asset.
• It is our responsability to carry out consistent reviews, to listen to our customers comments and investigate the necessary action to continue to improve our service.
• This key positio helps us to understand our performance from the customers perspective & in our experience forges the relationship between us.
• Our excellent record of renewing & winning new contracts must be in no small way due to our contract management.

Customer Care

• Our customers experience the highest Customer Care aproach due to a strong culture of team spirit, which cascades down to all our members of staff. We communicate harmony between service provider, Customer and our staff.
• Our experience proves that a policy of good business relations results in self-discipline, staff stability and delivery of our promise.
• It is the responsability of our leadership to manage our staff & train our managers to understand the individual requirements of our customers.